Service Technician, Fuel Quality Assurance Program

Certified Labs- Advanced Technology Lubrication

Fuel Quality Assurance Program Service Technician

Thank you for exploring a career with Certified Labs, a division of NCH Corporation, an international company where we work in small teams that have a direct impact on success. We seek a hardworking and reliable Fuel Quality Assurance Program Service Technician responsible for supporting our Fuel Quality Assurance Team as a primary resource for our largest and most profitable business division.

The role suits a highly capable and ambitious self-starter with a blend of strong technical,

problem solving, and entrepreneurial skills. The Fuel Quality Assurance Program (FQAP) Field

Technical Service Representative is a customer‑facing technical role responsible for protecting

Fuel system integrity and equipment reliability through expert execution of Certified’s fuel

quality programs. This position delivers hands‑on technical service including system installs,

inspections, sampling, and maintenance while serving as a trusted partner to customers

operating in demanding industrial environments.

In addition to ensuring program compliance and service excellence, this role supports sales

efforts by collaborating closely with sales representatives and customers to identify risks,

resolve fuel‑related issues, and reinforce the value of Certified’s fuel quality solutions across

construction, mining, quarry, and heavy‑equipment industries. This position will report to the

Fuel Program Vice President.

A little about us

Applying for a new job is a little like entering uncharted territory. We want you to feel 100% confident about the application process, the position and our company before committing your time to apply, so that none of the above comes as a surprise. Let’s start with some information about NCH so you can get to know us better.

NCH Corporation is a privately held, family-owned, global business headquartered Irving, Texas, near Dallas. We have more than 7,500 employees, offices and facilities on six continents, and clients in more than 50 countries. This includes our corporate headquarters as well as subsidiary companies. We clean and conserve water, save energy, and deliver best-in-class maintenance solutions, with a focus on industrial and commercial businesses.

• About NCH and our history
• Our products and solutions
• NCH brands and divisions  

Certified Labs manufactures superior lubrication products, pairing them with industry leading sales programs, and bringing them to customers through a research based and results driven sales process. Our goal is to deliver measurable and meaningful value to our customers so that our billion-dollar grossing company can continue to grow and provide invaluable assistance to our growing customer base.

Culture and benefits

We’re a global company with a family feel, offering the same benefits of an international corporation with the personal relationships of a small business. Working in our small teams and close-knit environment, you’d never guess we had a 7,500+ employee head count. We realize a job is more than just a job – it’s an extension of your life and family – and we’re committed to maintaining just that. For us, culture is not just a perk; it’s essential to how we thrive. And that’s speaking for 100 years in the business!

• Employee-centric environment (regular corporate activities, personal relationships, small teams)
• Family-first attitude (work-life balance support, flexible hours)
• Approachable leadership (collaboration with top leaders, open-door policy)
• Growth-oriented mindset (autonomy, creative freedom to explore new ideas)
• Paid vacation and holiday leave
• Wellness initiatives (on-site fitness facility and cafeteria, treadmill conference room, walking trail)
• Community involvement (volunteering, fundraisers, charity events, school sponsorships and donations)
• Employee recognition programs (appreciation week, awards and ceremonies)
• Personal and professional development and growth
• Tuition reimbursement
• Financial wellness (retirement options, 401(k) match, employee credit union)
• Benefits package (medical, dental, vision, life, long and short-term disability)

If this sounds like a fit for you so far, keep reading.

Responsibilities

Success in this role is defined by the safe, consistent execution of Certified’s Fuel Quality

Assurance programs. Through disciplined, compliant installation, service delivery, and effective

collaboration with customers and sales representatives, this role creates measurable value,

builds operational trust, and supports the long‑term growth and credibility of Certified’s Fuel

Quality Assurance Program.

• Safely execute Certified’s Fuel Quality Assurance programs by performing installations, fuel sampling, inspections, and maintenance in compliance with all EHS standards and site‑specific safety requirements.
• Protect customer assets and fuel system integrity through disciplined preventative maintenance, troubleshooting, and identification of fuel‑related risks impacting equipment reliability and uptime.
• Deliver consistent, high‑quality field service across demanding industrial environments including construction sites, quarries, mining operations, and heavy‑equipment facilities.
• Serve as a trusted technical partner to customers and sales representatives, building strong working relationships that support program adoption, issue resolution, and long‑term retention.
• Ensure program compliance and service accuracy through proper documentation, reporting, sample handling, and use of mobile field service systems.
• Maintain operational readiness by managing tools, vehicle inventory, consumables, and service materials required to support assigned territory needs.
• Support the growth and scalability of Certified’s service offerings by executing the FQAP with consistency, professionalism, and adaptability as additional programs are onboarded.

Attributes

• Prioritizes safety above all else, consistently following EHS standards, site‑specific protocols, and safe work practices while working in active customer environments.
• Technically capable and hands‑on, comfortable working with mechanical systems and fuel quality equipment while executing work with care and respect for customer operations.
• Highly customer‑service oriented, demonstrating professionalism, reliability, and respect for the fact that Certified’s services are a value add for our customers.
• Builds trust quickly by forming strong working relationships with customers and sales representatives, recognizing that many people on the customer’s site depend on timely, high‑quality execution.
• Detail‑oriented and disciplined, ensuring accurate sampling, documentation, and reporting to maintain customer confidence and program credibility.
• Self‑motivated and dependable, managing an independent schedule while showing up prepared, on time, and ready to deliver consistent service in environments where reliability matters.
• Adaptable and growth‑minded, open to evolving responsibilities and continuously improving how Certified shows up for customers as service offerings expand.
• Communicates clearly and professionally, explaining findings, risks, and recommendations in a way that supports customer decision‑making and reinforces the value of Certified’s services.

Competencies

Experience and knowledge

• Some experience in a field service, technical service, maintenance, or hands‑on role, or a strong mechanical aptitude with the ability to learn through training and on‑the‑job experience; experience using remote cranes or similar lifting equipment for safely handling drums and totes is a plus, but not required.
• Basic understanding of mechanical systems, equipment operation, or industrial processes; prior exposure to fuel systems, filtration, or heavy equipment is helpful but not required.
• Comfort working at customer sites in outdoor or industrial environments such as construction sites, quarries, mining operations, or equipment yards.
• General knowledge of safe work practices and a willingness to follow Environmental, Health, and Safety (EHS) standards and site‑specific safety requirements.
• Valid driver’s license with a clean driving record and the ability to safely operate a company vehicle while traveling within an assigned territory.

Sound like a fit for you?

If yes, jump aboard, and apply today.

For next steps, expect a direct phone or email response once we are able to review your application. We are committed to responding to all applicants, no matter the outcome, so we appreciate your patience to allow time for this. In the meantime, learn more about NCH and our culture by checking out our LinkedIn or Facebook pages.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.