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Remote Customer Service Representative (Temp to Perm)

Date: Jan 8, 2021

Location: Irving, TX, US, 75062

Company: NCH Corporation

PPG Inc, a division of NCH Corporation is currently looking for a skillful Temporary FT Customer Service Representative to join our LSP Products Dvision. The Customer Service Representative will be responsible for processing and following up on orders in a high volume call center environment. We offer a diverse set of position requirements, a range of opportunities for career advancement, and a culture that recognizes results, yet embraces the importance of work/life balance. Join our Customer Service team where our future begins with you!

 

PPG Inc. houses two of the top brands in the plumbing business. Danco is one of the largest plumbing repair, replacement and remodeling suppliers in the home improvement industry. With over 40 years of experience, Danco focuses largely on empowering "Do-It-Yourself” consumers with plumbing solutions that are as practical, as they are affordable. LSP Products has provided a broad line of rough plumbing products sold mainly through the wholesale and OEM channels for over 40 years. LSP focused on designing and manufacturing innovative products to make a plumber’s job simpler, easier and faster. Learn more at the company’s websites www.danco.com and www.lspproducts.com.

 

 

Responsibilities:
• Prepare correspondence and fulfill customer needs to ensure high customer satisfaction
• Field 80-100 inbound calls per day
• Find creative solutions for difficult problem orders
• Process purchase orders
• Provide outstanding customer service to internal/external customers

• Handle minor account management 

 

 

Skills:
• 3-5 years of Customer Service experience in a high volume department
• High School diploma or equivalent
• Superior time management and ability to multi-task
• Strong problem solving skills
• Excellent phone communication and strong written skills
• Ability to work in multiple search screens to answer calls
• Proficiency in MS Office (Word, Excel, Power Point, Access)

 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


Nearest Major Market: Irving
Nearest Secondary Market: Dallas

Job Segment: Customer Service Representative, Plumbing, Call Center Representative, Call Center, Customer Service, Manufacturing