Technical Support Representative

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Technical Support Representative

NCH is established, yet growing and we are seeking a Technical Support Representative to join Danco, Inc., a division of NCH Corporation. In this role, the Technical Support Representative will be responsible for offering product support and overseeing all consumer related questions that come into the Customer Service Department via website, social media, email, phone and mail. If you are looking for a challenging and exciting opportunity to directly impact a business, then join our Danco team as our new Technical Support Representative, where our future begins with you!

Danco, Inc. is one of the top distributors in the U.S. for plumbing repair and replacement parts. Danco sources and distributes plumbing products for virtually every brand of plumbing fixtures, including faucets, sinks, tubs and toilets. You can find our plumbing parts in most major hardware and home improvement stores throughout the U.S. Visit our company’s web-site at www.danco.com.

Responsibilities:

• Handling consumers and customer's product support cases through phone and email submission
• Assisting consumers and customers by explaining products, clarifying and/or providing installation instructions and providing troubleshooting tips.
• Documenting and reporting product malfunctions

Requirements:

• A strong understanding of bathroom repairs and features
• Experience with facility maintenance is preferred.
• Problem-solving and troubleshooting skills
• Ability to explain technical issues to technical and non-technical consumers and customers
• Customer service skills
• Basic computer skills
• Strong skill set in product application and DIY
• Ability to multitask and meet deadlines and goals

Benefits:
NCH Corporation offers a full suite of benefits, employee development and recognition programs, and a convenient location with a fitness facility and restaurant located within our campus. 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.