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Software Support Analyst

Date: Feb 18, 2021

Location: Irving, TX, US, 75062

Company: NCH Corporation


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Software Support Analyst


Thank you for exploring a career with NCH Corporation, an international company where we work in small teams that have a direct impact on success. We’re looking for a Software Support Analyst to help provide software, hardware, and mobile application support primarily to the NCH Sales teams across multiple business units. This person is technically savvy and solutions-oriented. If you’re seeking wide-range, in-depth experience in a personable, stable yet thriving environment, our Software Support Analyst could be a match for you!


A little about us

Applying for a new job is a little like entering uncharted territory. We want you to feel 100% confident about the application process, the position and our company before committing your time to apply, so that none of the above comes as a surprise. Let’s start with some information about NCH so you can get to know us better.


NCH Corporation is a privately held, family-owned, global business headquartered Irving, Texas, near Dallas. We have more than 7,500 employees, offices and facilities on six continents, and clients in more than 50 countries. This includes our corporate headquarters as well as subsidiary companies. We clean and conserve water, save energy, and deliver best-in-class maintenance solutions, with a focus on industrial and commercial businesses.



Culture and benefits

We’re a global company with a family feel, offering the same benefits of an international corporation with the personal relationships of a small business. Working in our small teams and close-knit environment, you’d never guess we had a 7,500+ employee head count. We realize a job is more than just a job – it’s an extension of your life and family – and we’re committed to maintaining just that. For us, culture is not just a perk; it’s essential to how we thrive. And that’s speaking for 100 years in the business!

  • Employee-centric environment (regular corporate activities, personal relationships, small teams)
  • Family-first attitude (work-life balance support, flexible hours)
  • Approachable leadership (collaboration with top leaders, open-door policy)
  • Growth-oriented mindset (autonomy, creative freedom to explore new ideas)
  • Paid vacation and holiday leave
  • Wellness initiatives (on-site fitness facility and cafeteria, treadmill conference room, planned activities)
  • Community involvement (volunteering, fundraisers, charity events, school sponsorships and donations)
  • Employee recognition programs (appreciation week, awards and ceremonies)
  • Personal and professional development and growth
  • Tuition reimbursement
  • Financial wellness (retirement options, 401(k) match, employee credit union)
  • Benefits package (medical, dental, vision, life, long and short-term disability)

If this sounds like a fit for you so far, keep reading.


A little about you

  • You are IT savvy. You have at least two years of help desk experience. Bonus points for working with Microsoft Surface or iPad devices. You have knowledge and experience with the following: hardware, software and peripherals; Active Directory and Exchange; virus removal and removal tools; scripting and locked down PC environment; connecting Smart Phones such as Window’s Mobile, iPhone and Android to Exchange; and a variety of other IT applications, including MS Office, MS Communicator, MS Outlook/Exchange and Internet Explorer.
  • You are a problem solver. If you don’t have the answer, you can figure it out or find it in a timely manner. You have lots of ideas when it comes to troubleshooting and are determined to fix the problem at hand. You also recognize when issues need to be escalated for a prompt solution.
  • You have a learner mentality. You stay on top of the latest technologies and updates so that you’re in-the-know. You pick up on new concepts quickly and apply them to your day-to-day work and life.
  • You are an effective communicator. You understand the IT world well enough that you can interpret requests and clearly provide responses and help in return. You can communicate with all types of individuals and stakeholders. You are well-versed on the phone and in person.
  • You give great customer service. You respect individual’s questions and inquiries and treat all customers the same. You manage expectations well and are always happy to help. There is no dumb question to you. You also work in a timely fashion so customers can get back to it.
  • You are a team player. Individuals – friends, family, co-workers – can always count on you to help them out. You’re accountable and understand the intricacies of a help desk position.
  • You are reliable and organized. You can keep up with a lot going on, stay on top of your tasks and make sure no balls are dropped. You’re reliable because you are organized, which includes attention to detail, punctuality and having good attendance.


Day-to-day work examples

We support growth, opportunity and variety, which means your day-to-day has the potential to adapt with you and your passions. If you’re not challenged and growing, neither are we. For starters, though, here are some day-to-day examples of what you will be doing:

  • Troubleshoot hardware issues, in both NCH and employee owned devices (usually remotely)
  • Support remote sales teams with software questions or issues
  • Support internal NCH created iOS and Windows applications
  • Setup new devices by applying an image and creating the user profile
  • Escalate unresolved issues in a prompt and efficient manner


Sound like a fit for you?

If yes, jump aboard, and apply today.


For next steps, expect a direct phone or email response once we are able to review your application. We are committed to responding to all applicants, no matter the outcome, so we appreciate your patience to allow time for this. In the meantime, learn more about NCH and our culture by checking out our LinkedIn or Facebook pages.




We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Nearest Major Market: Irving
Nearest Secondary Market: Dallas

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