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Senior Server Administrator (Exchange)

Date: Jul 18, 2021

Location: Irving, TX, US, 75062

Company: NCH Corporation


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Senior Server Administrator (Exchange)


Thank you for exploring a career with NCH Corporation, an international company where we work in small teams that have a direct impact on success. We’re looking for a Senior Server Administrator to join the Global Infrastructure team. This person is very knowledgeable in VMware, solutions-oriented, and an effective communicator.  If you’re seeking wide-range, in-depth experience in a personable, stable yet thriving environment, our Senior Server Administrator could be a match for you!


A little about us

Applying for a new job is a little like entering uncharted territory. We want you to feel 100% confident about the application process, the position and our company before committing your time to apply, so that none of the above comes as a surprise. Let’s start with some information about NCH so you can get to know us better.


NCH Corporation is a privately held, family-owned, global business headquartered Irving, Texas, near Dallas. We have more than 7,500 employees, offices and facilities on six continents, and clients in more than 50 countries. This includes our corporate headquarters as well as subsidiary companies. We clean and conserve water, save energy, and deliver best-in-class maintenance solutions, with a focus on industrial and commercial businesses.



Culture and benefits 

We’re a global company with a family feel, offering the same benefits of an international corporation with the personal relationships of a small business. Working in our small teams and close-knit environment, you’d never guess we had a 7,500+ employee head count. We realize a job is more than just a job – it’s an extension of your life and family – and we’re committed to maintaining just that. For us, culture is not just a perk; it’s essential to how we thrive. And that’s speaking for 100 years in the business!


  • Employee-centric environment (regular corporate activities, personal relationships, small teams)
  • Family-first attitude (work-life balance support, flexible hours)
  • Approachable leadership (collaboration with top leaders, open-door policy)
  • Growth-oriented mindset (autonomy, creative freedom to explore new ideas)
  • Paid vacation and holiday leave
  • Wellness initiatives (on-site fitness facility and cafeteria, treadmill conference room, walking trail)
  • Community involvement (volunteering, fundraisers, charity events, school sponsorships and donations)
  • Employee recognition programs (appreciation week, awards and ceremonies)
  • Personal and professional development and growth
  • Tuition reimbursement
  • Financial wellness (retirement options, 401(k) match, employee credit union)
  • Benefits package (medical, dental, vision, life, long and short-term disability)


If this sounds like a fit for you so far, keep reading. 


A little about you


You are IT savvy. You have at least 6 years of Microsoft Exchange and Windows experience in large enterprise environments and preferably a Bachelor’s degree. You have knowledge and experience with the following: Microsoft Windows, Microsoft Exchange 2010 and newer, Proofpoint, Microsoft Active Directory, Airwatch, Dell/EMC server hardware; Powershell commands, Office 365, Fenestrae Faxination, and virus removal and removal tools.


You’re a problem solver. If you don’t have the answer, you can figure it out or find it in a timely manner. You have lots of ideas when it comes to troubleshooting and are determined to fix the problem at hand. You also recognize when issues need to be escalated for a prompt solution.


You have a learner mentality. You stay on top of the latest technologies and updates so that you’re in-the-know. You pick up on new concepts quickly and apply them to your day-to-day work and share with the team.


You are an effective communicator. You understand the IT world well enough that you can interpret requests and clearly provide responses and help in return. You can communicate with all types of individuals and stakeholders. You are well-versed on the phone and in person.  


You give great customer service. You respect individual’s questions and inquiries and treat all customers the same. You manage expectations well and are always happy to help. There is no dumb question to you. You also work in a timely fashion so customers can get back to it.


Day-to-day work examples. We support growth, opportunity and variety, which means your day-to-day has the potential to adapt with you and your passions. If you’re not challenged and growing, neither are we. For starters, though, here are some day-to-day examples of what you will be doing:


  • Provide direct technical support and direction for worldwide Exchange, Windows, and Active Directory infrastructure
  • Assist Server Team and Server Team Manager with all program management processes, team meetings, server governance and resource management
  • Plans and implement major Microsoft Exchange and Airwatch software upgrades and releases ensuring change management procedures and methodologies are implemented and followed
  • Design and configure the Exchange infrastructure to maintain a stable, secure and highly available Exchange email environment through close monitoring and careful maintenance to minimize downtime and outages.
  • Manage operational issues related to Exchange infrastructure and work on identifying solutions
  • Troubleshoot Root Cause Exchange mail flow issues for multiple client environment
  • Work in a collaborative environment via WebEx or Teams
  • Troubleshoot and resolve problems referred by first or second tier service desk support
  • Actively participate in rotating on-call schedule and in ticket resolution queue
  • Participate in monthly weekend maintenance periods for security and system updates
  • Effectively communicate with clients, team, and management
  • Effectively manage workloads based on priority and urgency
  • Adhere to Operational and Service Level Agreements
  • Adhere to ITIL standards and practices
  • On-Call availability 24x7
  • Travel up to 10% including international locations


Sound like a fit for you?

If yes, jump aboard, and apply today.


For next steps, expect a direct phone or email response once we are able to review your application. We are committed to responding to all applicants, no matter the outcome, so we appreciate your patience to allow time for this. In the meantime, learn more about NCH and our culture by checking out our LinkedIn or Facebook pages.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.



Nearest Major Market: Irving
Nearest Secondary Market: Dallas

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