Employee Relations Manager

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Employee Relations Manager

Thank you for exploring a career with NCH Corporation, a global company where we work in small teams that have a direct impact on success. We’re seeking an Employee Relations Manager to join the Corporate HR Team.  If you’re seeking autonomy and impact in a personable, stable yet thriving environment, our Employee Relations Manager could be a match for you! 

The Employee Relations Manager helps make sure the company follows all the right legal and ethical practices when it comes to how we treat our associates. The goal is to look out for both the individual and the company. This role involves guiding and coaching managers on how to handle associate conflicts and issues, making sure things are handled legally and fairly. The ER Manager also works closely with leaders across various departments to provide support and advice on associate-related matters.

On a day-to-day basis, this includes interpreting and enforcing company policies, resolving employee relations issues, conducting investigations, and offering coaching when needed. They’re also responsible for organizing associate engagement events and managing the events calendar. The role involves working cross-functionally across HR initiatives and providing excellent service to everyone at NCH.

Day-to-day work examples

We support growth, opportunity and variety, which means your day-to-day has the potential to adapt with you and your passions. If you’re not challenged and growing, neither are we. For starters, though, here are some day-to-day examples of what you will be doing:

• Coaching/Counseling on employee issues
• In depth investigations, developing action plans and follow up
• Educate management and employees regarding corrective actions, moves and terminations to ensure complete documentation and compliance with company guidelines
• Partner with business leaders and Legal to ensure open lines of communication
• Own HQ campus engagement events and activities
• Work with L&D to execute a training process for Managers/Associates
• Train Managers and Employees on Policies and procedures
• Assist with New Hire On-boarding
• Review current policies and revise to bring them into compliance annually. Add policies to support changes in business or regulations. Partners with members of the HR Compliance team and Legal to update NCH Handbook.
• Coordinate the responses to unemployment claims, ensuring documentation/response is correct, complete, and timely to protect company’s interests
• Perform other duties as needed

Skills and Requirements

• Bachelor’s degree preferred
• 3+ years of corporate related HR experience with similar responsibilities; or the equivalent combination of education and experience. SHRM qualifications are a plus
• Problem Solving Skills: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Capable of resolving escalated issues.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Diversity – Demonstrates a solid working knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educate others on the value of diversity; promotes a harassment-free environment; works to builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; works with integrity and ethically; Upholds organizational values.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Technical Skills: To perform this job successfully, and individual should have a working knowledge of HRIS, Internet Applications, Excel, Word and Performance Management Systems.

A little about us  

Applying for a new job is a little like entering uncharted territory. We want you to feel 100% confident about the application process, the position and our company before committing your time to apply, so that none of the above comes as a surprise. Let’s start with some information about NCH so you can get to know us better.

NCH Corporation is a privately held, family-owned, global business headquartered Irving, Texas, near Dallas. We have more than 7,500 employees, offices and facilities on six continents, and clients in more than 50 countries. This includes our corporate headquarters as well as subsidiary companies. We clean and conserve water, save energy, and deliver best-in-class maintenance solutions, with a focus on industrial and commercial businesses.

Culture and benefits

We’re a global company with a family feel, offering the same benefits of an international corporation with the personal relationships of a small business. Working in our small teams and close-knit environment, you’d never guess we had a 7,500+ employee head count. We realize a job is more than just a job – it’s an extension of your life and family – and we’re committed to maintaining just that. For us, culture is not just a perk; it’s essential to how we thrive. And that’s speaking for 100 years in the business!

• Employee-centric environment (regular corporate activities, personal relationships, small teams)
• Family-first attitude (work-life balance support, flexible hours)
• Approachable leadership (collaboration with top leaders, open-door policy)
• Growth-oriented mindset (autonomy, creative freedom to explore new ideas)
• Paid vacation and holiday leave
• Wellness initiatives (on-site fitness facility and cafeteria, treadmill conference room, walking trail)
• Community involvement (volunteering, fundraisers, charity events, school sponsorships and donations)
• Employee recognition programs (appreciation week, awards and ceremonies)
• Personal and professional development and growth
• Tuition reimbursement
• Financial wellness (retirement options, 401(k) match, employee credit union)
• Benefits package (medical, dental, vision, life, long and short-term disability)

Sound like a fit for you? 

Jump aboard, and apply today.

For next steps, expect a direct phone or email response once we are able to review your application. We are committed to responding to all applicants, no matter the outcome, so we appreciate your patience to allow time for this. In the meantime, learn more about NCH and our culture by checking out our LinkedIn or Facebook pages.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.