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Temp Customer Service Representative

Date: Jun 2, 2021

Location: Irving, TX, US, 75062

Company: NCH Corporation

NCH is currently looking for a skillful Customer Service Representative to join our Danco Division. The Customer Service Representative will be responsible for processing and following up on orders in a high volume call center environment. We offer a diverse set of position requirements, a range of opportunities for career advancement, and a culture that recognizes results, yet embraces the importance of work/life balance. Join our Customer Service team where our future begins with you!

Danco, Inc. is one of the top distributors in the U.S. for plumbing repair and replacement parts. Danco sources and distributes plumbing parts for virtually every brand of plumbing fixture, including faucets, sinks, tubs and toilets. You can find our plumbing parts in most major hardware and home improvement stores throughout the U.S. Visit our company’s website at www.danco.com.

 

Responsibilities:
• Prepare correspondence and fulfill customer needs to ensure high customer satisfaction
• Field 80-100 inbound calls per day
• Find creative solutions for difficult problem orders
• Process purchase orders
• Provide outstanding customer service to internal/external customers

 

Skills:
• 3-5 years of Customer Service experience in a high volume department
• High School diploma or equivalent
• Superior time management and ability to multi-task
• Strong problem solving skills
• Excellent phone communication and strong written skills
• Ability to work in multiple search screens to answer calls
• Proficiency in MS Office (Word, Excel, Power Point, Access)

Benefits:
NCH Corporation offers a full suite of benefits, employee development and recognition programs, and a convenient location with a fitness facility and restaurant located within our campus. 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


Nearest Major Market: Irving
Nearest Secondary Market: Dallas

Job Segment: Customer Service Representative, Call Center Representative, Plumbing, Call Center, Customer Service, Manufacturing