Customer Service Representative

Established, Entrepreneurial, Empowered…Explore the Opportunities!

Culture and benefits

We’re a global company with a family feel, offering the same benefits as an international corporation with the personal relationships of a small business. Working in our small teams and close-knit environment, you’d never guess we had a 7,500+ employee headcount. We realize a job is more than just a job – it’s an extension of your life and family – and we’re committed to maintaining just that. For us, culture is not just a perk; it’s essential to how we thrive. And that’s speaking for 100 years in the business!

• Employee-centric environment (regular corporate activities, personal relationships, small teams)
• Paid vacation and holiday leave
• Wellness initiatives (on-site fitness facility and cafeteria, treadmill conference room, planned activities)
• Community involvement (volunteering, fundraisers, charity events, school sponsorships and donations)
• Employee recognition programs (appreciation week, awards and ceremonies)
• Personal and professional development and growth
• Tuition reimbursement
• Financial wellness (retirement options, 401(k) match, employee credit union)
• Benefits package (medical, dental, vision, life, long and short-term disability)
• Hybrid work schedule (3 days in corporate office and 2 days WFH)

If this sounds like a fit for you so far, keep reading.

Customer Service Representative

NCH is currently looking for a skillful Customer Service Representative to support our overall business strategy. The Customer Service Representative will be responsible for processing and following up on orders in a high volume call center environment. We offer a diverse set of position requirements, a range of opportunities for career advancement, and a culture that recognizes results, yet embraces the importance of work/life balance. Join our Customer Service team where our future begins with you!

Responsibilities:

• Prepare correspondence and fulfill customer needs to ensure high customer satisfaction
• Field 80-100 inbound calls per day
• Find creative solutions for difficult problem orders
• Process purchase orders
• Provide outstanding customer service to internal/external customers

Skills:

• 3-5 years of Customer Service experience in a high volume department
• High School diploma or equivalent
• Superior time management and ability to multi-task
• Strong problem solving skills
• Excellent phone communication and strong written skills
• Ability to work in multiple search screens to answer calls
• Proficiency in MS Office (Word, Excel, Power Point, Access)

Benefits:
NCH Corporation offers a full suite of benefits, employee development and recognition programs, and a convenient location with a fitness facility and restaurant located within our campus. 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.