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Customer Service Admin

Date: Jul 3, 2019

Location: Irving, TX, US, 75014

Company: NCH Corporation

Partsmaster- Always Running 

Thank you for exploring a career with NCH Corporation, an international company where we work in small teams that have a direct impact on success. We’re looking for a Customer Service Admin   to provide support for our rapidly growing sales force.  This person is a go-getter, detail-oriented, creative-minded and willing to help where needed. If you’re seeking experience and growth in a personable, stable yet thriving environment, our Customer Service Admin could be a match for you!

 

If this sounds like a fit for you so far, keep reading.

 

A Little About You

You have strong written communication skills. You are comfortable working with a variety of people- switching your communication style based on your audience.  You utilize various formats (email, phone, etc…) to effectively communicate with internal and external parties. 

You have great attention to detail. Even amid juggling multiple assignments, you are diligent in your reviews, dotting all the i’s and crossing all the t’s. You easily catch errors, which supports your editing capabilities, and never let a to-do item slip past you.

You are willing to jump right in. You love helping others and are willing to support the team wherever needed, even when it comes to administrative duties. You don’t need a ton of supervision because you’re accountable and can juggle a variety of tasks as they come in. You’re also a quick learner, which makes new tasks easy for you.

Coordination is a strong-suit for you. You love to have a lot going on and can easily keep all the parts and pieces moving without even having to be told to do so. You thrive on planning and organizing and tend to do better when you have multiple projects going on. You consider yourself a strong project manager.

You have a passion for a career in Customer Service.  You have 1-3 years of dedicated customer service experience.  You love working with people - supporting internal and external customers.  You envision yourself building your career in a customer focused capacity- expanding and developing your customer service skills. 

 

Day-to-day work examples

We support growth, opportunity and variety, which means your day-to-day has the potential to adapt with you and your passions. If you’re not challenged and growing, neither are we. For starters, though, here are some day-to-day examples of what you will be doing:

  • Assist Customer Service team by managing phone/email/fax communications from customers, scanning, phones/mail distribution and providing documentation for vendor registrations.
  • Find creative solutions for difficult problems
  • Provide outstanding customer service to internal and external customers
  • Assist in other related duties as assigned

 

A Little About Us

Applying for a new job is a little like entering uncharted territory. We want you to feel 100% confident about the application process, the position and our company before committing your time to apply, so that none of the above comes as a surprise. Let’s start with some information about Partsmaster so you can get to know us better.

Partsmaster™ was born in 1968 as a division of NCH Corporation, a leading provider of industrial goods since 1919. Partsmaster offers thousands of solutions through numerous product lines developed especially for maintenance, repair and operations (MRO)  applications. The Partsmaster brands include: Cryotool® cutting tools; Dyna Systems® fastener line Mega Metal® polymer repair compounds; Trust-X™ high productivity abrasives; and X-Ergon™ welding products.

 

NCH Corporation is a privately held, family-owned, global business headquartered Irving, Texas, near Dallas. We have more than 7,500 employees, offices and facilities on six continents, and clients in more than 50 countries. This includes our corporate headquarters as well as subsidiary companies. We clean and conserve water, save energy, and deliver best-in-class maintenance solutions, with a focus on industrial and commercial businesses.

 

 

Culture and Benefits

We’re a global company with a family feel, offering the same benefits of an international corporation with the personal relationships of a small business. Working in our small teams and close-knit environment, you’d never guess we had a 7,500+ employee head count. We realize a job is more than just a job – it’s an extension of your life and family – and we’re committed to maintaining just that. For us, culture is not just a perk; it’s essential to how we thrive. And that’s speaking for 100 years in the business!

  • Employee-centric environment (regular corporate activities, personal relationships, small teams)
  • Family-first attitude (work-life balance support, flexible hours)
  • Approachable leadership (collaboration with top leaders, open-door policy)
  • Growth-oriented mindset (autonomy, creative freedom to explore new ideas)
  • Paid vacation and holiday leave
  • Wellness initiatives (on-site fitness facility and cafeteria, treadmill conference room, walking trail)
  • Community involvement (volunteering, fundraisers, charity events, school sponsorships and donations)
  • Employee recognition programs (appreciation week, awards and ceremonies)
  • Personal and professional development and growth
  • Tuition reimbursement
  • Financial wellness (retirement options, 401(k) match, employee credit union)
  • Benefits package (medical, dental, vision, life, long and short-term disability)

 

Sound like a fit for you?

If yes, jump aboard, and apply today.

 

For next steps, expect a direct phone or email response once we are able to review your application. We are committed to responding to all applicants, no matter the outcome, so we appreciate your patience to allow time for this. In the meantime, learn more about NCH and our culture by checking out our LinkedIn or Facebook pages.

 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


Nearest Major Market: Irving
Nearest Secondary Market: Dallas

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