Chemsearch FE - Customer Service Representative

 Irving , TX

IT’S TIME TO GROW YOUR CAREER!

ABOUT CHEMSEARCH FE

Chemsearch FE is a facility resource management company with over 100 years of experience. We are an industry leading provider of specialty maintenance solutions in urban facilities. As the fastest growing business division of NCH Corporation, FE is committed to standing by our clients to optimize building resources, improve efficiencies and convey a corporate message that the environment matters.

We meet the unique needs of those who are responsible for the operation of urban facilities through water conservation, energy savings, waste stream reduction and property maintenance programs.

WE ARE LOOKING FOR PEOPLE LIKE YOU!
An eagerness to learn…
A strong ability to self-manage...

A passion for working with people and solving problems…

Chemsearch FE offers a career destination for talented, passionate and results-driven people who seek the innovation and growth opportunity that we provide. We don’t offer jobs….we solidify careers, as proven by the thousands of associates worldwide with an average tenure of 15 years. 

Chemsearch FE is seeking a highly motivated and experienced Customer Service Representative to join our growing team. The successful candidate will be responsible for handling customer inquiries, resolving customer complaints, and providing exceptional customer service over the phone, email, and live chat.

If you're a quick-thinking team player looking for a stable yet thriving environment, our Customer Service Representative opportunity could be the match for you! 

To succeed in this role, the ideal candidate must have: 

• 1 - 3 years of experience in a high volume call center environment
• 1 - 3 years of customer service experience
•  Proficiency in Microsoft Office (Outlook, Word, and Excel)
• Oracle experience is preferred, but not required. 

Additionally, this role calls for someone who: 

• Demonstrates acute attention to detail and the ability to provide work that is accurate and free of errors. 
• Is reliable, well-organized and process-oriented 
• Possess excellent written and verbal communication skills
• Demonstrates superior customer service via telephone and email
• Has the ability to multi-task, prioritize, and manage time effectively
• Thrives in a collaborative, team-based environment
• Demonstrates strong problem-solving skills 

DAY-TO-DAY WORK EXAMPLES 

We support growth, opportunity and variety, which means your day-to-day has the potential to adapt with you and your passions. If you're not challenged and growing, neither are we. 

For starters, though, here are some day-to-day examples of what you will be doing:

• RESPOND to customer inquiries and RESOLVE customer challenges in a timely and professional manner
• ENGAGE with customers over the phone, email, and live chat
• IDENTIFY and ASSESS customers' needs to achieve satisfaction
• PROCESS customer orders, returns, and exchanges
• UPDATE customer information, as needed
• COLLABORATE with other teams to resolve complex customer issues 
• PROCESS receiving reports/documentation for customer returns
• PROVIDE tracking orders status as requested by customers and sales representatives
• SHARE product knowledge and safety information documents on products when requested

WHAT WE DO TO MAKE YOU SUCCESSFUL:

• Company culture recognizing results while embracing work-life balance
• Discover your strengths and provide advancement opportunities to those who prove successful
• Competitive compensation package, comprehensive benefits & 401(k) plan

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.