Chem-Aqua Smartlink Sr. Dispatcher

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Chem-Aqua Smartlink Sr. Dispatcher

Chem-Aqua is the wholly-owned water treatment subsidiary of NCH Corporation, a privately-owned specialty chemicals, maintenance supplies, and services company with over $1 billion in annual sales. We need experienced talent to lead our growing Chem-Aqua Services Team.

The Chem-Aqua Smartlink Sr. Dispatcher will join our US Trucking Department and be responsible for providing logistical support for a team of drivers in our diverse markets throughout the United States. They will report to our current Chem-Aqua Smartlink Fleet Operations Manager.

This Dallas/Fort Worth position is based out of our corporate offices, which offers an exciting opportunity to lead a growing part of the business with a diverse set of job duties and a range of opportunities for career advancement. Chem-Aqua has a culture that recognizes results while embracing the importance of work/life balance.   

This person must have a professional, polished presence with the ability to perform the Main Responsibilities:

• Provide customer service to Chem Aqua sales representatives and their customers, sales managers, service technicians as well as internal and external contacts
• Plan/Schedule routes based on prioritization and efficiency
• Construct, dispatch order deliveries in SalesForce.com, and maintain daily schedules for Chem-Aqua Smartlink Drivers
• Daily communication via phone and/or email with drivers, sales reps and their customers, technicians, and managers as required
• Coordinate travel arrangements for drivers as needed
• Perform other administrative-related duties such as expense reports, billing, parts ordering, compliance, maintenance files, and miscellaneous requests as assigned and based on special projects given.
• This job will not have direct reports but will have supervisory responsibilities.

Position Requirements:

• Minimum high school diploma, GED, or equivalent Bachelor's degree preferred
• Minimum 3 years of experience in service customer service/dispatch
• Ability to learn and maintain multiple software systems
• SalesForce.com experience is a plus

• Service type schedule/coordination experience is preferred; dispatching 10-15 trucks daily
• Highly polished phone and in-person presence, with the ability to problem solve on the fly
• Candidate must be very flexible, organized, able to manage multiple projects, and able to work with all levels of staff
• Must have a positive attitude, a commitment to client service, and a willingness to support the office team with a variety of assignments
• Knowledgeable and proficient in Microsoft Office applications (Outlook, Word, Excel, and PowerPoint)
• Excellent planning and organizational skills
• Strong verbal and written communication skills
• Prior customer service and/or receptionist experience is a plus
• Required Competencies
• Critical Thinking Skills - Judgment/Problem Solving
• Customer Service/Interpersonal Skills
• Communication Skills/Professionalism
• Planning and Organization
• Quality
• Attendance/Punctuality
• Adaptability and Initiative

Benefits

NCH Corporation and Chem-Aqua offer a full suite of benefits, employee development, and recognition programs. This comprehensive benefits package includes medical, dental, vision, disability, life insurance, matching 401(k) plan, paid vacation, and holidays.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.