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Chem-Aqua Services Dispatch Coordinator

Date: Jul 24, 2022

Location: Irving, TX, US, 75062

Company: NCH Corporation

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Chem-Aqua Services Dispatch Coordinator


Chem-Aqua is the wholly-owned water treatment subsidiary of NCH Corporation, a privately-owned specialty chemicals, maintenance supplies, and services company with over $1 billion in annual sales. We need experienced talent to lead our growing Chem-Aqua Services Team.


The Chem-Aqua Services Dispatch Coordinator will join our Chem-Aqua Services Department and be responsible for providing logistical support for a team of service technicians in our diverse markets throughout the United States. They will report to our current Chem-Aqua Services Dispatch Manager.


This Dallas/Fort Worth position is based out of our corporate offices, which offers an exciting opportunity to lead a growing part of the business with a diverse set of job duties and a range of opportunities for career advancement. Chem-Aqua has a culture that recognizes results while embracing the importance of work/life balance.   


This person must have a professional, polished presence with the ability to perform the Main Responsibilities:

  • Provide customer service to Chem Aqua sales representatives and their customers, sales managers, service technicians as well as internal and external contacts
  • Schedule jobs based on prioritization and efficiency
  • Construct, dispatch jobs in, and maintain daily schedules for Chem-Aqua Service technicians
  • Daily communication via phone and/or email with sales reps and their customers, technicians, and managers as required
  • Coordinate travel arrangements for service technicians as needed
  • Perform other administrative-related duties such as expense reports, billing, parts ordering, compliance, maintenance files, and miscellaneous requests as assigned and based off of special projects given.
  • This job has no supervisory responsibilities.


Position Requirements:

  • Minimum high school diploma, GED, or equivalent
  • Minimum 3 years of experience in service customer service/dispatch
  • Ability to learn and maintain multiple software systems
    • experience is a plus
  • Service type schedule/coordination experience is preferred; dispatching 10-15 trucks daily
  • Highly polished phone and in-person presence, with the ability to problem solve on the fly
  • Candidate must be very flexible, organized, able to manage multiple projects, and able to work with all levels of staff
  • Must have a positive attitude, a commitment to client service, and a willingness to support the office team with a variety of assignments
  • Knowledgeable and proficient in Microsoft Office applications (Outlook, Word, Excel, and PowerPoint)
  • Excellent planning and organizational skills
  • Strong verbal and written communication skills
  • Prior customer service and/or receptionist experience is a plus
  • Required Competencies
    • Critical Thinking Skills - Judgment/Problem Solving
    • Customer Service/Interpersonal Skills
    • Communication Skills/Professionalism
    • Planning and Organization
    • Quality
    • Attendance/Punctuality
    • Adaptability and Initiative



NCH Corporation and Chem-Aqua offer a full suite of benefits, employee development, and recognition programs. This comprehensive benefits package includes medical, dental, vision, disability, life insurance, matching 401(k) plan, paid vacation, and holidays.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Nearest Major Market: Irving
Nearest Secondary Market: Dallas

Job Segment: Wastewater, Water Treatment, Transportation, Engineering, Operations