Business Systems Support Specialist

Business Systems Support Specialist

We are a facility resource management company with over 100 years of experience. Chemsearch FE is an industry leading provider of specialty maintenance solutions in urban facilities. As the fastest growing business division of NCH Corporation, FE is committed to standing by our clients to optimize building resources, improve efficiencies and convey a corporate message that the environment matters.

We meet the unique needs of those who are responsible for the operation of urban facilities through water conservation, energy savings, waste stream reduction and property maintenance programs.

Job Description

We are seeking a qualified Business Systems Support Specialist, who will maintain, enhance and troubleshoot issues of our Enterprise business systems ranging from troubleshooting performance issues, triaging application usage errors, determining sources of performance issues and create necessary instructional aids. This role will also oversee and execute our technology asset inventory and deployment process.  

Responsibilities

Business Systems Support  

• Serve as the first point of contact for IT Support within the sales organization, addressing hardware, software, connectivity and other issues

• Troubleshoot and resolve Level 1 and Level 2 support requests, escalating complex issues when necessary  

• Monitor and respond to incoming support requests, ensuring timely and effective resolutions 

• Document solutions and contribute to the creation of a knowledge base for recurring issues

• Log all incidents and service requests in the helpdesk ticketing system

• Conduct routine system checks and maintenance tasks

• Monitor system performance and identify potential issues 

• Provide training and guidance to users on IT systems and software

• Collaborate with IT team members to resolve complex issues

• Adhere to company IT security policies and procedures

• Basic administration of adding/removing/troubleshooting logins and licensing  

Inventory Management and Deployment  

• Track and manage IT assets, including hardware and software inventories

• Managing device setup for new hires and replacements of existing devices  

• Work with internal IT team to ensure successful onboarding  

Business System Project Support  

• Document and communicate user news to support the design and delivery of solutions 

• Identify opportunities to improve processes and systems to better support sales objectives  

• Assist in deploying new technology initiatives, ensuring seamless integration into existing workflows

• Provide hands-on support during technology rollouts, including setup, testing and user training  

• Provide ongoing technical support and troubleshooting for newly implemented tools and systems 

Key Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred); or equivalent experience

• Minimum of 2 years of experience in IT support, preferably in a sales or customer-facing environment

• Certifications such as CompTIA A+, Microsoft Certified: Fundamentals or ITIL foundation are a plus  
• Proficiency in troubleshooting hardware, software, and network issues

• Experience with operating systems (Windows, iOSMacOS, Linux) and common office software

• Computer and technological proficiency and ability to navigate between multiple programs

• Familiarity with help desk ticketing systems and remote support tools

• Familiarity with enterprise applications such as Microsoft 365, CRM platforms (e.g., Salesforce), Oracle, Order Entry Tools, collaboration tools (e.g., SharePoint, Teams), and/or homegrown technologies is a plus

• Preferred Experience in requirement gathering and project management methodologies 

• Strong interpersonal and communication skills to interact with both technical and non-technical associates 

• Ability to manage multiple priorities in a fast-paced environment 

• Passion for continuous learning and problem-solving technology issues  

• Ability to adapt communication to a wide range of aptitude regarding technology tools  

Benefits

• Employee-centric environment (regular corporate activities, personal relationships, small teams)
• Family-first attitude (work-life balance support)
• Approachable leadership (collaboration with top leaders, open-door policy)
• Growth-oriented mindset (autonomy, creative freedom to explore new ideas)
• Paid vacation and holiday leave
• Wellness initiatives (on-site fitness facility and cafeteria, walking trail)
• Community involvement (volunteering, fundraisers, charity events, school sponsorships and donations)
• Employee recognition programs (appreciation week, awards and ceremonies)
• Personal and professional development and growth
• Tuition reimbursement
• Financial wellness (retirement options, 401(k) match, employee credit union)
• Benefits package (medical, dental, vision, life, long and short-term disability)

We celebrate, support and thrive on difference and diversity. We are proud to be an Equal Opportunity Employer.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.